Legal

Shipping Policy

Last updated: October 21, 2026

1. Overview

This Shipping Policy applies to physical products sold by B2U GAMES, LLC. Digital products are delivered electronically and do not require shipping.

2. Order Processing

Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and U.S. holidays. You will receive an order confirmation email after your purchase and a shipping confirmation email with a tracking number once your order ships.

3. Shipping Times

Estimated delivery times after an order ships:

United States: 5–10 business days.
International: 10–25 business days, depending on the destination and customs processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, high order volume, or customs.

4. Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Shipping Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible, before the order ships.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, or if tracking shows it as lost, please contact us at capsloko02@gmail.com. We will work with the carrier to locate it and, if it cannot be found, send a replacement or issue a refund.

8. Contact Us

If you have any questions, please contact us at capsloko02@gmail.com or by mail at B2U GAMES, LLC, 7345 W Sand Lake Rd Ste 210 Office 7760, Orlando, FL 32819, United States.